Shipping policy
Shipping Policy
Where We Ship
We currently ship to addresses within New Zealand only.
Processing Time
Orders are processed within 3–5 business days of purchase. Processing time does not include weekends or public holidays. During sale periods or high-demand launches, processing may take slightly longer - we'll let you know if there's a delay.
You'll receive a confirmation email once your order has been packed and handed to our courier, including tracking information where available.
Shipping Cost & Delivery Time
We offer flat-rate shipping on all New Zealand orders:
- Flat rate shipping: $10.50 NZD
- Estimated delivery time: 3-5 business days from dispatch (North Island) / 3-5 business days (South Island)
Delivery times are estimates provided by our courier and are not guaranteed. Rural addresses may take longer to receive.
Order Tracking
Once your order ships, you'll receive a tracking link via email so you can follow its progress.
Local Pickup
Want to pick up your order in Sheffield, NZ instead of having it shipped? Let us know through our online contact form and we'll arrange a pickup time with you.
Delays
While we do our best to get your order to you on time, delays can occasionally happen due to courier volume, weather, or circumstances outside our control. If your order is taking longer than expected, please contact us and we'll look into it.
Incorrect Address
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address provided by the customer, but reach out and we'll do what we can to help redirect the parcel.
Questions?
If you have any questions about your order or our shipping process, contact us at through our contact form.